In addition to ICT products for business use at home or in the office, we also sell products for use under extreme conditions in industry, such as factories. These include ruggedized equipment such as rugged tablets, which are stand-, drop- and water-resistant.
Working in hazardous environments requires the highest level of safety and the most durable and robust equipment. Therefore, a high level of employee responsibility and the reliability of their tools and equipment, including rugged notebooks and cell phones, is of paramount importance. Our expertise in this specialized industry gives you the assurance of expert advice.
We can also supply ATEX-certified rugged devices through Jenson ATEX Depot. Jenson ATEX depot has a product range consisting only of products from renowned manufacturers such as Ecom Instruments, i.safe-MOBILE, Streamlight, Peli and many others.
Having problems with a purchased ruggedized product? Hacktic Computer Products will investigate, advise and solve the problems for you.
Where necessary, we will take your device in for a comprehensive examination and keep you informed of progress throughout the repair process. It is important for you to know, that we always discuss in advance what costs will be associated with the operation, so you will not be confronted with unwanted surprises.
Our staff can serve you properly because they:
- A professional attitude with which they take you and your problem seriously.
- Have years of experience in replacing parts of various brands of appliances.
- Understand your privacy and handle your data responsibly.
- Have a modern workshop at their disposal, where the more complex repairs can be carried out. For example, laptops that have been dropped or no longer work after a glass of drink has been dropped on them.
If you would like to use this service, we recommend that you come to our service department with your device. You do not need to make an appointment for this: you can drop by during opening hours. There a Hacktic Technical Service employee will speak to you to solve your problem.
Why investigation costs?
Troubleshooting takes a relatively long time. On top of that, some devices only occasionally display their faults. The device in question must be checked, after which various measurements and tests are possible. Sometimes a component has to be replaced first in order to observe the final result. Often the device is first (provisionally) repaired and checked. After that you will receive a quotation from us. After your approval, the further repair takes place. Why? To be as convinced as possible that the repair makes sense. Should you still decide not to have the device repaired, you will understand that we ask for some compensation for the work done (time). This small fee is not always proportional to the actual costs and time incurred. We ask that you settle the established examination costs with us in advance. This amount will be deducted from the total repair cost. So the repair will not become more expensive.
Would you like remote support?
Then click on the icon below on the instructions of our staff. After you have clicked this you will get a code that gives our staff access to watch with you.