A well-functioning ICT infrastructure is of crucial importance. In fact, being inaccessible by telephone or problems with your network can have a direct impact on the profitability of your company. Hard and software problems are often accompanied by high costs.
In order to prevent important work to stop, Hacktic can offer you a Service Level Agreement (SLA). In this, depending on your needs, agreements can be made with regard to downtime, maintenance or additional maintenance costs.
Is ICT crucial within your company?
Since every company is organized differently and therefore has different wishes, it is important that an SLA is tailored to your wishes. If your company depends on a particular storage solution, a mobile workstation, one specific server or your company is set up in such a way that you use different types of servers, for example for your email, it may be wise to conclude a Service Level Agreement. This way you are assured of the productivity of your employees and your organization, so that you can deal with other matters that matter.
In short, a Hacktic SLA is crucial when your company depends to a large extent on your IT infrastructure. Your wishes and needs are of course central here, because according to Hacktic, an SLA must always be customized.
Curious about the possibilities for your organization? Please contact us for more information or to make an appointment. We are always available to help you!