We believe that our products and services should meet your highest expectations.
If for any reason you need to return your order, please read on.
Refunds and Exchanges
Under the distance selling legislation, we grant full right of return if you regret your purchase.
Returned goods must be in substantially the same condition as delivered by Hacktic Computer Products.
Tailor-made goods cannot be returned.
The original amount paid for the returned products will be refunded if the products are returned within 14 days.
All returns and exchanges must be made within 14 days of receipt of your order and must be accompanied by a Return Material Authorization Number (RMA number).
To receive your RMA number, please complete the form below as completely as possible.
Please note that a return of an order without a Return Material Authorization Number will be subject to additional processing time and will delay any refund.
Unopened packages: Unopened products can be exchanged or entitle you to a full refund of the product. Opened packaging is only eligible for an exchange or full refund if the product is unused and all internal packaging is unopened.
Opened packaging: Opened products can only be returned for exchange, refunds are not possible. Return products only in their original undamaged packaging.
Products without the original packaging will not be accepted. In case of return of an incomplete product, the cost of missing parts or accessories will be invoiced to the customer.
Software : will only be exchanged if the packaging is unopened.
Repairs : Repairs are free of charge when the product is under warranty. In the unfortunate event that the damage is caused by misuse, instead of manufacturing error, the repair and shipping costs will be invoiced to you.
Refunds will be made in the original payment method.